Ms. Frances Ann Reid
Train Booking HCM - NT ( Oct ) / Ms. Frances Ann Reid

Thank you so much for your excellent service on my recent trip to Vietnam. I booked train tickets, an air ticket, a day tour and stays in 2 hotels with your company and everything went really well. The staff in the office in HCMC were really friendly and helpful and I will recommend TNK Travel to anyone heading to Vietnam, Warm regards, Frances Reid.

Paola & Renato
Viet Nam package tour

Dear Ms. Luu Vo,

we are now back in Italy and we took with us very nice memories of Vietnam.
We are very satisfied with the service your agency offered to us during the tour: very good guides, confortable cars, water at our disposal.
Just to help you to offer a better service to your future clients and travellers, we wish to submit you our comments for 2 things that could be improved:

1. the Halong Bay cruise with Paloma: they just showed us two of the many attractions of the bay: one cave and Ti Top Island. We expected to see something more, otherwise we could have seen the same things on a daily trip, without spending the night on the boat.

2. Cuu Long Resort in Phu Quoc: the hotel is very old and not well mantained. The service is poor, the food is expensive for the quality offered, the staff hardly understands English.
Next time, be sure that your clients are aware of what this resort has to offer. Maybe we would have spent a better time in Mui Ne.

Please, don't take this comments as a claim: we are really happy of the overall quality of your package tour and this comments are just to let you know our last feed back.

Kind regards
Paola & Renato

Gerry Breislin
Vietnam packaged tour

Dear Ms Hang Vo,

Apologies for not writing sooner. We've been back in Sydney now for almost a month but our holiday in Vietnam seems ages ago now.

We would like thank you for all you help in organising our itinerary on our recent trip to Vietnam . The hotels were excellent with very comfortable accommodation and great service. Breakfasts were excellent although we thought the Hilton in Hanoi had the best croissants!

We had a good balance of organised tours and free time and we particularly enjoyed the cooking class in Hoi An. The tours of the Ho Chi Minh Mausoleum and the Chu Chi tunnels were fascinating. The trip to Ha Lung Bay was quite long, but the cruise at the end of it was worthwhile.

They tour guides and drivers you organised were punctual and attentive and it was a great relief to meet them when we arrived at the various airports. Their stories and descriptions and the information they provided was very interesting and helped paint a fuller picture of Vietnam for us. They were able to answer most of our questions and through our conversations with them, we were able to learn something about their own lives in Vietnam.

We did have a little difficulty understanding our first guide in Hanoi, but he made up for it with his enthusiasm. The other three guides all had very good English.
Please pass on our thanks to each of them.

I have already passed on your details to a friend and would have no hesitation about using you again or recommending your company to others wishing to visit your beautiful country.

Kind regards

The Kane family
A wonderful experience with TNK travel (January 2009)

Our family of 4 just came back from first ever trip to Vietnam (18 days). We chose TNK Travel and it was a great trip. I wanted to thank TNK and to share our experience with future prospective travelers.

We started the planning almost a year ago. I must say we were hesitant at first and concerned about choosing a reliable travel agency. I read a lot on the internet (e.g. tripadvisor .com) before identifying a few prospective travel agencies. I then asked for an initial quote from my top 3 choices. TNK was the middle quote but what I liked about them was the level of detail in their initial proposal. I then looked at their guestbook and selected 17 people worldwide who recently travelled with them and emailed each of them to ask about their experience. Every single one of them responded and all were very positive about TNK. This made me comfortable with the idea of having to send money upfront to book a trip in an unknown country where I would have no recourse if dealing with an unethical company. With TNK, everyone assured me that once an itinerary is finalized, the company will do whatever is needed to deliver on its promises and to make it a pleasant experience, and they sure did in our case.

Over the following month, I exchanged several emails with Mr. Dsung Trinh, the Managing Director, to modify the original proposal based on my research about the sites we wanted to see. For example, we removed Sapa from the itinerary because the Northwest is quite cold in January, but added Phu Quoc Island instead. In the end, we agreed on a price for the revised itinerary, and I paid the customary 30% deposit by credit card (with a 3% fee). From that point-on, I dealt with Mr. Dac Dahn in their operations department who always promptly answered my numerous enquiries via email, and sent me hotel vouchers and e-tickets confirmation from air travel within Vietnam, as well as the invitation letter for the Visa. Fast forwarding to the end of the year when our trip began:

We landed roughly on schedule in Hochiminh on Dec. 31st in the evening and had to wait an hour or so (not ideal after a long flight from the U.S.) to get our visa on arrival ($25 per person in cash). Once we exited immigration and customs, our guide (J.J.) and driver were there to greet us with a sign bearing our name. They took us to our hotel. Because of the traffic, we ended up being in the center of the city near the cathedral at midnight, surrounded by thousands of motorcycles ringing their horns when the near year arrived (quite a cultural experience). From there on, the entire trip was very pleasant (I will post details on the hotels on tripadvisor.com). We visited Saigon (and stopped by the TNK office to pay the balance of the trip), the Mekong Delta, Phu Quoc, PanThiet/Mui Ne, Da Lat and Nha Trang by private van and boats with J.J. (who was excellent, paying attention all the time to what we liked and making sure we would always have it). We almost missed the speedboat from Rach Gia to Phu Quoc, because the itinerary was 30 minutes off. As a result, we couldn’t have a scheduled lunch, but TNK compensated us with an excellent previously unplanned dinner in Hue. J.J. ordered a van with more legroom when we returned from Phu Quoc to HCMC (we flew back), arranged for a small canoe to pick-us up and take us to our hotel in Cantho where we were stuck in traffic on the way to the ferry, etc…Then we flew to Danang and were greeted by our new guide Tui (Mr. Dac Dahn had kindly arranged for French speaking guides at the other locations at our request), and from there visited Hoi An, My Son and Hue, Tui was excellent as well, very knowledgeable and helped us solve an issue we had with a tailor-made suit. In Hoi An, the reservation was not a river view room, but after contacting Mr. Dac Dahn generously agreed to pay the difference and we were upgraded accordingly (we had insisted on 2 deluxe rooms with sea/river/lake views everywhere) and I had not noticed it was not the case at that location. We then flew to Hanoi which we visited with our last guide (Mr. Lan, who was OK but not as good as the first 2), and went from there to Halong Bay for a memorable 2-day cruise, then flew back to HCMC, stayed overnight near the airport and had an early morning flight back to the U.S. On returning to HCMC, no driver was there to greet us, we were told after we called the agency that he was stuck in traffic due to an accident. We took a taxi to the nearby hotel, and the driver who picked-us up in the morning for our return flight to the US. reimbursed us more than we had actually paid for the taxi. We didn’t have to pay a departure tax, it was apparently already included in our plane tickets.

Overall, a great trip thanks to the logistics, efficiency and professionalism of the TNK staff and agents. Food was excellent (though too copious for us, we always have festive lunch menus booked by TNK with 6 or 7 courses in nice restaurants (included in the price), nice buffet breakfasts in most hotels. The only problem (which is beyond TNK’s control) was insufficient hot water in many hotels for two people to take showers one after the other), a really bad road with big holes when exiting MuiNe to go to Da Lat and a third guide in the north who took us to a number of expensive stores along the road when we saw much cheaper prices elsewhere (we suspect he had a kick-back from these stores (but to his credit, he advised us to see the anthropology museum in Hanoi instead of a couple of extra pagodas, which we really enjoyed). Other than these minor opportunities for improvement, we had great hotel rooms with very nice views (important to us), good weather, good food, good guides and drivers (who seemed satisfied with the tips we gave them), and we were taken to all the places agreed-to on the itinerary. For those who do not feel adventurous enough to be on their own in Vietnam, we do strongly recommend TNK travel as an ideal, reasonably-priced solution. You can count on them for a memorable and pleasant trip. One final comment, although you can pay everything in Vietnam in US dollars or Euros, prices are cheaper if you pay in Dongs (local currency, FX at 17.3 VND/USD on the average during our trip, calculated at 15 by the stores if you pay in USD). Also a word of caution, Vietnam Airlines only allows 20 kg for a checked suitcase and 7 kg for a carry-on so travel light……

If you are thinking of going and have any question about our experience, don’t hesitate to contact me at dkane@mmm.com.

Our sincere thanks to MM. Trinh, Danh and the entire TNK staff for a wonderful trip. The Kane family (Austin, TX, USA)

Waltraud Pokorny
Dear Ms Nhu, Operation Department

My best greetings to you. In May 2007 I came with my husband to visit your lovely country. We very much enjoyed staying at Sasco Blue Lagoon Resort/Phu Quoc and Windsor Plaza Hotel/HCM-City, where we met your nice Tour Operator, Miss Dinh Thi Ngoc Phung. Here we spent a very interesting time while visiting a part of the beautiful Vietnam and also Blue Lagoon was excellent for relaxing. Thank you very much for everything it was perfect.

Kevin Mansfield
Dear Dzung.

Thank you for a very successful tour. The clients were very satisfied ! Mr Ky was excellent as was his assistant, Khan(?). The transport, accommodation, and the food provided was very good. Your staff support was outstanding and the organisation of the various stages went smoothly; a testament TNK travel.

I would like to change a few aspects of the itinerary for our proposed tours for next year. I will forward some ideas at a later stage.

We are currently determining our dates for next year and will let you know as soon as possible.

Sorry we missed catching up for a drink.

Kind Regards,

Kevin

Kevin Mansfield

Getaway Trekking

Mrs.Yukiko Sjogren
Vietnam & Cambodia customized tour ( Nov 27th 06 )

Just a quick note to say a BIG BIG thank you!!!

We had a FANTASTIC time in Vietnam, definetely will be back. I have recommended you to some of my cieints and friends so please do not be surprised if you hear from some people from Paris or UK.

Our guides were excellent, we loved Quang who took us to the Cu Chi tunnels, Trang in Hanoi and Visal in Siem Reap - then a lovely girl who picked us up in Danang airport!!!! Please tell them all a special thanks!! The trips were nice too and the service overall, great!!!!

We will def use TNK the next time in Vietnam - wish you continued success!!

Regards, Yuki & Erik

Yukiko Kubota-Sjogren
Morgan Stanley Japan Equity Sales
25 Cabot Square | Lo

Doreen Neo (from Singapore)
Thank you, TNK Travel

My friend, Poon Ee Ping and myself had signed up for a 10 days customised package with TNK Travel in May 2006. We had enjoyed ourselves a lot. TNK Travel had taken good care of us during our trip. The tour guides were very friendly and helpful. The accomodation we had during our stay throughout Vietnam was good. The lunch catered for us were great too.

I would recommend my friends to sign up with TNK Travel if they go to Vietnam. Thanks once again.

Max & Lorraine Brown
Vietnam Trip

Dear Dzung Trinh,
Now that we are home in New Zealand my wife and I wish to thank you and your staff for making our stay in Vietnam such a wonderful experience.
We enjoyed every moment of our stay and all our travel and transfers went completely smoothly for which we have to thank TNK Travel.
Your country and people have left a lasting impression on us. Everyone was so friendly and helpful. We would love to return and will recommend to any of our friends, thinking of travelling, that they visit Vietnam, particularly Ho Chi Minh city, and that they contact TNK Travel.

Thanks again for your assistance.
Best regards to you all.
Max & Lorraine Brown.

Daina Valanciene
The tour was above our expectations

We, the group of 6, started our tour in Hanoi on January 3, 2008. We had chosen the authentic Vietnam tour -16 days/15 nights, however, excluded Lao Cai and Sapa because of cold weather there. Instead we prolonged our stay in Nha Trang where the weather forecast promised sunshine and heat. We stayed in 4* hotels and were pleasantly surprised by much higher quality of services in comparison to European 4* hotels. Asia Paradise hotel in Nha Trang, where we had been offered senior deluxe rooms because our 4* hotel was fully booked for those days, was the greatest discovery as we had not seen such excellent 3* accomodation anywhere else.

The tour guides -we had 4 guides in different cities - spoke good English, were always punctual and efficient and provided us with much valuable new information on Vietnamese culture and history. We were fascinated by Halong bay trip - the nature was amazing, the rooms were convenient and the food was varied and delicious. If we had been sure about the weather in Halong bay, we would have stayed on boat 2 nights instead of the one. We found the floating market in Mekong delta- a must to see-very impressive. The war museum made a shocking impression on us. Our flight from Nha Trang to Ho Chi Minh city was delayed because of the weather so the travel agency took the decision to get us there by coach saving us half of the next tour day in Ho Chi Minh city.

We have not seen the tribes in the North, have not been to Dalat and stayed too few days in Ho Chi Minh city this time. We hope to return to Vietnam next year to see these sites. We have previously been to Thailand, south of China, Cambodia, Japan, Hong Kong, Singapore and Malaysia and we make comparisons but the tour to Vietnam has exceeded all the expectations.

In the name of the whole group I would like to thank Mr. Dzung Trinh and Ms Nhu Y for their efforts to organise the best available vacation and we would undoubtedly recommend this travel agency to friends.

Daina Valanciene
Lithuania